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Commonly Asked Questions:

Q. How do I make a request?

A. Requests must be made in writing according to the Public Information Act. An on-line form is available for your convenience. Requests can also be submitted in the following ways:

In person at the City Secretary's office located at 411 W. Arapaho Road Richardson, Texas,


Via email at Include enough information to accurately identify and locate the requested items.


Via fax to 972-744-5803


Mailed to PO Box 830309 Richardson, Texas 75083, Attn: City Secretary's Office.

Q. How soon can I expect to receive the information requested?

A. The officer of public information must promptly produce public information. Promptly means that the governmental body may take a reasonable amount of time to produce the information. This should take no longer than 10 business days after the date the request is received as outlined in Section 552.221. If the request requires additional time to gather, the Open Records Officer will contact the requestor in writing to advise when the documents will be available.

Q. Can I view the documents without paying for copies?

A. Yes. The requestor must indicate the desire to inspect the documents in the original request:
The requestor must complete the inspection within ten business days after the date the documents are made available or the request will be considered withdrawn. Documents that require redactions will be charged at a cost of $.10 per page. Personnel charges may be assessed if the records to be inspected are older than 5 years or the records fill 6 or more archival boxes when assembled, and if it takes more than 5 hours to prepare the records for inspection.

Q. How much does it cost?

A. Charges are based on the type of information requested, the number of pages and the amount of time required to produce the documents. The most common charges are as follows:

1. Standard paper copy up to 8 ½" x 14" @ $.10 per page
2. Paper 11" x 17" @ $.50 per page
3. Large Plans 24" x 36" @ $4.00 per page
4. Certified Copies @ $4.00 plus per page
4. Programming Charge @ $28.50 per hour
5. Personnel charges (for requests totaling 50 or more pages) @ $15.00 per hour
6. Overhead charges @ 20% of personnel charges
7. Redactions for information that is not releasable to the public @ $.10 per page

For a complete list of charges, please click this link for the Texas Attorney General's website: (

For additional information, please contact Patti Tschirhart at 972-744-4294 or email at

Last updated: 7/12/2012 8:22:38 AM