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Utility customers can choose paperless billing
Posted Date: 4/10/2012

The City of Richardson’s Customer Service Division implemented a new online billing service April 10 that allows customers who pay their bills online to opt out of receiving their statements in the mail.

Richardson was one of the first cities in Texas to offer online bill payment beginning in 2001, and has had double digit growth in people taking advantage of the service almost every year since. However, people who enrolled in online billing were still provided paper statements to allow customers printed documents for filing purposes.

In an effort to cut back on printing costs and to meet environmental initiatives implemented by the City Council, an option to not receive a paper statement was added to the City’s billing service April 10.

“This is another step in our efforts to make the City more efficient and environmentally friendly,” said Richardson Mayor Bob Townsend. “We know not everyone may want to take part, but we will be able to save on printing and mailing costs for those who do take advantage of the service. It’s a win-win for everyone, and we’re happy to be able to provide this expanded service.”

To take advantage of the paperless statement, customers must log in to their account and select the option to turn on paperless billing. After log in, select the View/Pay Bills option then select My Preferences. The paperless feature can also be discontinued at any time, and access to customer utility statements is always available by logging into online accounts. A direct link to the water and sewer online bill payment screen is available on the City of Richardson’s homepage.

Anyone having any questions regarding paperless statements, and how to turn the feature on or off, can contact Richardson’s Customer Service Division at 972-744-4120.