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Resources for Residents Packet

RICHARDSON RESPONSE AND RECOVERY EFFORTS FOR OCTOBER 20 TORNADO EVENT

Here are the latest updates from the City’s Emergency Operations Center.

  • Contractors hired by Richardson to monitor and manage the removal of storm-related debris continue operations in the impacted area.
  • Dallas County Appraisal District (DCAD) will reappraise properties damaged by the Oct. 20 tornado and send out new tax bill valuations, or refund for bills already paid.
  • Brush and Bulky Item Collection (BABIC) in some parts of the city outside the impact area may be delayed due to storm debris collection.

Damage Assessment Figures:

Total Properties in impact zone: 3,117 
Structures Destroyed: 12 
Major Structural Damage: 60
Minor Structural Damage: 206
Other Impacts: 671 
Rendered Uninhabitable: 54 single-family homes; 196 multi-family units
Not Impacted: 2,168

Tornado path focus damage area FB post w numbers

New Tax Notices To Be Mailed To Impacted Properties

The Dallas County Commissioners Court authorized the Dallas County Appraisal District (DCAD) to reappraise properties damaged by the Oct. 20 tornado that impacted Richardson and North Dallas. Both the City and School District have also already passed similar relief. 

People whose property was impacted by the tornado can expect to eventually see a new tax bill that will reflect any change in the prorated value, or refund if the bill has already been paid.

People with questions about their property tax bill can e-mail tornado@dcad.org or contact DCAD at 214-631-0910.

Debris Separation From Trash/Recycling Critical For Timely Removal
Homeowners and volunteers who place residential debris on the ROW should keep disaster debris separate from household garbage. Clean vegetative debris should be placed separately from construction/demolition debris and other materials such as appliances.

Please place debris outside of travel lanes and drainage ditches and away from obstacles such as mail boxes, fire hydrants and water/gas meters.

To help with the process PLEASE DO:

  • Place disaster-related debris on the street Right-Of-Way (ROW), not by the alley,
  •  Place debris just behind the curb, do not block travel lanes or drainage ditches,
  • Keep disaster-related debris separate from regular household garbage, recycling, and
  •  Where practical, place clean vegetative debris in separate piles from construction/demolition debris and other materials.

Please DO NOT:

  • DO NOT place debris in alleys,
  • DO NOT comingle household garbage with disaster-related debris, and other materials, and
  • DO NOT place debris near obstacles such as gas/water meters, fire hydrants or mail boxes.

Trash and Debris Graphic

  1. Household Garbage: Bagged trash, discarded food, packaging, and papers.  All garbage should be placed in the alley or at your normal collection point.
  2. Vegetative Debris:  Tree branches, leaves, logs.
  3. White Goods/Appliances/Electronics:  Refrigerators, dryers, washers, freezers, AC unites, stoves, water heaters and dishwashers, TVs, computers, radios, stereos, gaming systems (Xbox/Playstations), telephones.
  4. C & D: Construction debris, building materials, drywall, lumber, carpet, furniture, mattresses, plumbing materials.
  • No commercial debris or hazardous waste will be removed by the City. All debris placed on the ROW must be related to this disaster.

     

  • Contractors hired for repair or demolition on private property are required to remove and dispose of debris, rather than placing debris on the ROW.

     

  • All vehicles in the impacted area will need to move from neighborhood streets when debris clearing vehicles arrive to allow for passage of oversized trailers.

How Impacted Residents Can Help With Debris Removal
The best ways to help is by removing vehicles and other obstructions from your neighborhood street and placing your debris material in the way described above.

We ask all residents to please be patient with this process and know we are working to restore the community to its pre-storm state. Your cooperation and support enables us to complete the entire process in the quickest, safest and most efficient manner possible. We will provide updates on the progress of debris collection. 

For questions related to debris removal, call 972-744-4111. 

People Seeking Ways To Donate Money/Food/Clothing
The Network of Community Ministries is a philanthropic partner that works with the City of Richardson and provides food, clothing and other forms of assistance to those in need. The Network is requesting monetary, food and clothing donations to assist those in the tornado impacted areas and has volunteer opportunities for people wishing to donate time to stock food shelves or separate donated supplies. Additionally, the agency also has case managers who can assist individuals to find access to long-term support services.

The Network of Community Ministries (thenetwork.org) is located at 741 S Sherman St, Richardson, TX 75081.

Power Outages

Oncor reports all power to its customers has been restored with exception of the properties deemed uninhabitable due to tornado damage. 

Oncor power outage information: 
- Web: stormcenter.oncor.com
- Phone: 888-313-4747

Natural Gas Outages

Atmos Energy is working in tornado damaged areas surveying, repairing and replacing natural gas infrastructure while restoring natural gas service as quickly as possible.

Click here for more information.

Lost Pets
The Richardson Animal Shelter hosts a lost-and-found pet website at cor.net/lostpet. Anyone who has lost or found a dog or cat can visit the site to post pictures or find more information. Pets found in the storm damage area are being held at the Richardson Animal Shelter located at 1330 Columbia Dr, Richardson, TX 75081.

Scam Awareness Urged in Storm Aftermath
After any storm that causes widespread damage there is usually an increase in workers going door-to-door or calling on the phone to offer repairs and cleanup work, and some may be scam artists. Emergency workers recommend taking the following steps before signing any contracts:

  • Get more than one estimate for repairs
  • Do NOT prepay contractors for services, materials, retainers or deposits
  • Read contract details and don’t sign anything that adds a lien on your property
  • Be sure to verify all contractors, and be extra cautious if they have out-of-state plates—check ratings, references and the Better Business Bureau
  • Make sure contractors are registered with the City of Richardson (click here for a list)

Sometimes, scam or “fake” charities will solicit donations in a community hit by a storm—be sure to give to local charities you know. If someone approaches you in a parking lot explaining they have been displaced by the storm and need assistance, refer them to a local charity such as Network of Community Ministries, 741 S. Sherman St.

Residents With Pools
Even if the water is saturated with dirt and debris, residents are advised not to drain their swimming pools. Draining the swimming pool can lead the pool to “float” or “pop” out of the ground due to an elevated water table. The best bet is to clean the water currently in the pool, no matter how dirty it may look.

Insurance Information
What you should know about recent changes to the Texas Insurance Code

Several laws were passed in the recent State Legislative session that are effective as of Sept. 1, 2019. Be sure to check with your insurance agent if you have any questions.

Updates to the Texas Insurance Code include:

  • Adjuster changes
    •  A contractor that is providing or may provide services cannot act as a public adjuster for the property. Also, adjusters must use the same name that is on their adjuster license.
  • Deductibles
    • Property insurance claimants must pay deductibles required under the terms of their policy.
    • The insurer may require proof of payment by a policyholder of any deductible on a policy with replacement cost coverage before releasing recoverable depreciation or a replacement cost holdback.
    • Code now specifies contract language requirements related to deductible payments for claims of $1000 or more and outlines the offenses related to the payment of deductibles by a person other than a policyholder.

Sources For More Information 

More information will be released as it becomes available. Residents can follow updates on the following social media sites:

Utility Contact Information:

  • Atmos Energy emergency number: 866-322-8667
  • Oncor power outage information: 888-313-4747