Phase I: Clearing a Path:

• Our top priority is ensuring all roads are passable.
• City crews will cut debris blocking streets, hospitals, and critical facilities.
• Downed trees and vegetation will be moved to the curb for later removal.
• Help Us! Report blocked streets and alleys by calling 24/7 at 972-744-4111 or emailing AskRichardsonPublicServices@cor.gov.

Phase II: Curb-to-Curb Cleanup

• Once a lane is cleared on all roads, crews will begin removing debris from curb to curb.
• Residents can help by placing storm-generated debris on the public right-of-way (between the street and sidewalk).
• Separate Debris Piles:
  • Vegetative debris (limbs, shrubbery)
  • Construction and demolition debris
• Important Notes:
  • Bagged debris will not be collected.
  • Do not place debris near utility boxes or hydrants.
  • Brush and Bulky Item Collection (BABIC) is generally suspended during storm debris collection. Normal BABIC collection will resume later.

Phase III: Neighborhood Debris Removal

• This includes only storm-related debris placed on the public right-of-way near the curb, not in alleys.
• No commercial debris or hazardous waste will be collected.
• Debris collection schedules will be posted on the City website and social media.

Brush and Bulky Item Collection (BABIC)

Severe weather events may result in extended periods without power. During that time, residents may need to dispose of spoiled food. Food waste may be dropped off at the North Texas Municipal Water District’s Lookout Drive Transfer Station, 1601 E. Lookout Dr., in Richardson.

Residents will need to show a city-issued utility bill that reflects solid waste services to drop off food waste. The facility is open Monday-Saturday from 8 a.m.-4:30 p.m.

Note: Check recent news articles for any changes to this plan or facility availability. 

Following a severe weather event, residents and businesses may experience power loss. Lost power reports can be made to ONCOR.

ONCOR (Electricity)
888-313-4747 - Report Outage Online 

• Notify the Texas electric delivery service, ONCOR, immediately to report a power outage by phone at 888-313-4747 or visit the ONCOR website. Have your ESID and zip code ready (your ESID is on your electric bill). You can pre-register your location by texting ‘reg’ to 66267 (ONCOR)
• To prevent secondary outages, reduce initial demand once power has been restored by adjusting thermostats and turning off lights. Leave on your porch light to let working crews know when power has been restored.

Homeowner's Responsibility: Any tree or debris that lands on a service line is the homeowner’s responsibility to clear. If there is concern that the line is still energized, the property owner needs to call Oncor to check. Once Oncor ensures the line is safe, the property owner can have the tree or debris removed. Oncor will then return to replace the service line.

Oncor's Responsibility: Oncor is responsible for repairing power poles, service lines, transformers, and electric meters.

Homeowners need to address repairs to weatherheads, electrical wiring, and meter bases. These repairs require a licensed, bonded, and insured electrician, as well as an inspection before power can be restored.

This graphic shows the areas of responsibility by the homeowner and Oncor.

Oncor has more information at After The Storm: What You Need To Know (oncor.com).

Following a severe weather event, The FEMA Disaster Recovery Center at Network of Community Ministries may be activated.

People needing individual assistance, can go to www.disasterassistance.gov to find another DRC location in the DFW area. People can also apply through the FEMA mobile app or by calling the FEMA Helpline at 800-621-3362.

The Individual Assistance program helps with expenses not covered by insurance. Costs that may qualify include temporary housing, emergency home repairs, and serious needs including water, food, personal hygiene items, or fuel for transportation. 

Applications for assistance may be completed online or through FEMA’s mobile app. 

What kind of assistance is available?

• Home repairs: FEMA can help repair uninsured damage to your primary residence.
• Essential needs: Reimbursement is available for a variety of essential items, including:
  • Food
  • Water
  • Diapers
  • Prescriptions
  • Baby formula
  • Chainsaws for clearing debris
  • Generators for powering medical equipment
• Temporary housing: FEMA can provide funding for hotel stays or rental assistance if your home is uninhabitable.

These are just some examples of assistance available. A complete list, more information, and way to register is available through the links below.

• Information: DisasterAssistance.gov
• Register through Mobile App: Download the FEMA App
• Phone: Call the FEMA helpline at 800-621-3362 (between 6:00 am and 10:00 pm)

Insurance Assistance:
DRC/MARC services include help for those needing to submit damage claims to their insurance company. The Texas Department of Insurance (TDI) is on-site to assist with filing claims. TDI also offers online resources for filing claims, tips to avoid scams and fraud, and additional recovery assistance.

Helpful Links and Documents:
Texas Department of Insurance website: https://www.tdi.texas.gov/
Recovery Tips: 
https://www.tdi.texas.gov/consumer/storms/recoverytips.html

Steps to Getting your Insurance Claim Paid
Insurance Issues After a Disaster
Avoid Scams

If you lost your job or were self-employed and cannot work, you may be eligible to receive Disaster Unemployment Assistance (DUA) from the Texas Workforce Commission.

DUA pays unemployment benefits to working individuals directly affected by a federally declared disaster.

For more information or to apply for DUA:

• Visit the TWC Disaster Unemployment Assistance page at: https://www.twc.texas.gov/programs/unemployment-benefits/disaster-unemployment-assistance.
• Apply online at: https://www.twc.texas.gov/services/apply-benefits 24 hours a day.
• Apply through TWC’s Tele-Center at 800-939-6631 Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time. To access telecommunications relay services, please dial 7-1-1