The following is a list of impacts to municipal services and programs until further notice:
- Open normal business hours but limiting operations that require public contact.
- To reclaim pets, drop off stray animals or adopt a pet you must make an appointment. Appointments may be made via telephone or e-mail.
- All volunteer and community service activity is suspended.
Are City meetings still being held?
City Council and City Plan Commission meetings are still being held, but all other board and commission meetings have been canceled until further notice. Meetings remain open to the public, but people wishing to make a public comment can now do so online thanks to a new online public comment form located at www.cor.net/government. People can submit comments on any topic or meeting agenda item electronically using this form. All comments must be submitted by 5 p.m. on the meeting date and will be provided for the record. Meeting dates and agendas can be found online.
Civic Center (972-744-4090, askrichardsonCivicCenter@cor.gov)
The Richardson Civic Center Grand Hall has been converted into a customer service and delivery area until further notice to separate main City Hall offices from outside traffic. Civic Center rentals are currently closed through May due to orders that are still in effect related to public gatherings.
The Eisemann Center’s ticket office and Forrest & Virginia Green Mezzanine Gallery are open from noon-5 p.m. Monday-Friday.
Library (972-744-4350, firstname.lastname@example.org)
The Richardson Public Library has reopened its doors with limited access and modified operating hours. The opening of the Library follows guidelines provided by Gov. Greg Abbott for a phased reopening of businesses and services that have been impacted by mandatory closures instituted to help prevent the spread of COVID-19.
- The 1st, 2nd, and 3rd floors will be partially opened under a modified schedule (see below). Public access to all other floors will remain restricted.
- Operating Hours
- Mon. - Sat. (10 a.m. - 2 p.m.)
- Sun (2:00 - 5:30 p.m.)
Richardson Residents ONLY
- Only 70 patrons at a time will be allowed in the facility during operating hours
NOTE: Public access is limited to Richardson residents only (patrons must bring proof of residency)
- Operating Hours
- Curbside checkout service will operate according to the following schedule
- Monday - Thursday, 2:30 - 6:30 p.m.
- Friday - Saturday, 2:30 - 5:30 p.m.
- Sunday - No Curbside Service
All cardholders welcome
Curbside pickup is limited to 10 items.
NOTE: No residency requirement for curbside checkout service
***Changes will remain in effect until further notice***
Other Impacts to Library Services
- If the facility is at capacity, patrons will be required to wait outside until space is available
- Sneeze guards have been installed at all staffed desk areas
- Floors have been taped to mark appropriate separation for social distancing
- Hand sanitizer has been placed for public use
- Credit card is currently the only accepted form of payment for late fees
- Checkouts are for 3 weeks with autorenewal kicking in on items with no holds
- Access to catalog/checkout computers limited to maintain social distancing
- Sanitizing of public areas will be performed nightly
Municipal Court Operations (972-744-4500, email@example.com)
The Richardson Municipal Court building will reopen to basic services on Monday, May 4. Services will include in-person fine payments and other court business. However, all dockets and hearings will be conducted remotely via eDocket videoconference through May 31. Trials are postponed until May 31.
For assistance and information about connecting via eDocket videoconference, call the Court Clerk Office during regular business hours or visit www.cor.net/court for online options, eDocket videoconference information and all other court appearance updates/information:
Court Clerk Office
Mon. – Fri. 8 a.m. – 5 p.m.
|24-hr Court information line:||972-744-4501|
|24-hr Court fax line:||972-744-5800|
Heights and Huffhines Recreation Centers
Open effective May 26, 2020. Currently operating at 50 percent capacity.
Open effective May 19, 2020. More Information
Open effective May 1, 2020. More Information
Bush Central Barkway Dog Park
Open effective May 19, 2020. More Information
Ann Eisemann Inclusive Playground
Open effective June 6, 2020. More Information
Kinder, Elementary and Playground camps will open June 15. The first two weeks will have limited availability due to staffing and the implementation of new procedures, but more openings are expected to be available by the week of June 29. As previously announced, Teen Camp will not be held this summer. More Information
Registration for the Richardson Adult Softball Summer League opened June 1, with games slated to begin the week of June 22. Additionally, private organizations that practice and play at City of Richardson facilities could resume practice on June 1 and play games effective June 15. More Information
Parks and Playgrounds
In addition, people are discouraged from using other playgrounds or park fixtures since they cannot be sanitized in such a way to provide for their safe use. If you choose to use the playgrounds, please maintain 6 feet of social distancing, avoid using a playground if it’s crowded and sanitize your hands afterward.
Parks and trails remain open, but social distancing is strongly encouraged.
- The Galatyn Park Fountain will be closed on weekends.
- Limited offerings of Parks & Recreation programs.
- All facility rentals are canceled.
- New pavilion rentals will not be permitted.
Social-Distancing Etiquette at Richardson Parks and Other Outdoor Areas
Visitors are taking advantage of local parks as people have stayed home from work and school as a result of social distancing policies meant to get COVID-19 virus spread under control. The increase in use has also caused a number of complaints about people not following “social distancing” guidelines.
The decision to change operations are being made on a park-by-park basis. Parks and trails are open, but it is strongly recommended that people not use playgrounds, picnic tables, or any other high-touch areas openly available across the city. Water fountains at all public parks are being turned back on as quickly as possible. Restrooms are operational but not all have hand sanitation available. Please plan accordingly.
Health experts say it is good to get exercise for strengthening the immune system and reduce stress, but they have said the coronavirus can be spread by crowds descending on open-air areas, including parks. That’s why the CDC advises people to maintain distance from others.
The best etiquette to follow while in the outdoors is to:
- Follow CDC’s guidance on personal hygiene prior to heading to trails — wash hands, carry hand sanitizer, do not use trails if you have symptoms, cover your mouth and nose when coughing or sneezing, etc.
- Observe at all times CDC’s minimum recommended social distancing of six feet from other people. Practice it and know what it looks like. Keep it as you walk, bike or hike.
- Warn other trail users of your presence and as you pass to allow proper distance and step off trails to allow others to pass, keeping minimum recommended distances at all times. Signal your presence with your voice, bell or horn.
- Bring water or drinks.
- Bring a suitable trash bag. Leave no trash, take everything out to protect park workers.
Neighborhood Pools will open July 1
The Canyon Creek, Cottonwood, Glenville and Terrace pools will open July 1 at 50 percent capacity, the maximum amount currently allowed by executive order. Capacity levels will be increased as allowed by changes in the Governor’s executive orders.
Swim sessions will be implemented and limited to two hours and the pool facilities will be routinely cleaned throughout the day to help prevent the spread of COVID-19.
Heights Family Aquatic Center
The Heights Family Aquatic Center will remain closed for the 2020 summer swim season due to staffing shortages. Preparations began earlier this year to hire aquatics program lifeguards, and other qualified seasonal personnel, but there have not been enough applicants to fill all needed positions to open the facility.
When the pools open, the following rules and regulations will be in place:
- Pools will operate at 50 percent capacity.
- Swim sessions will last two hours, with 30-minute closures for cleaning between sessions. Current guests will have to depart after their session. Their hands will be stamped so they will be allowed back in for the next session. Guests will only have to pay one admission fee per day.
- Pools will be available to Richardson residents and their guests only until further notice.
- All patrons will need to provide their own chairs as deck furniture will not be available.
- No season passes will be sold.
- Neighborhood Private Party Pool Reservations will be available at the 50 percent capacity level. Reservations will be online only beginning at 6 a.m. June 15. Reservations may be made by phone, 972-744-7892, or in person at Huffhines Recreation Center beginning at 8 a.m. June 15.
- Day care use will be by reservation only beginning July 13. Reservations will be accepted starting July 8 by calling 972-744-7892.
The 2020 swim program including the swim team, learn to swim and private lessons have been canceled.
Neighborhood Pool Locations and Modified Hours of Operation
Canyon Creek Pool
600 Aspenwood Dr.
Open 1-3 p.m., 3:30-5:30 p.m. and 6-8 p.m.
Closed on Monday
1321 W. Belt Line Rd.
Open 1-3 p.m., 3:30-5:30 p.m. Monday, Tuesday, Thursday, Friday
Open 1-3 p.m., 3:30-5:30 p.m., 6-8 p.m. Saturday and Sunday
Closed on Wednesday
500 S. Glenville Dr.
Open 1-3 p.m., 3:30-5:30 p.m., 6-8 p.m.
Closed on Tuesday
300 N. Lois Ln.
Open 10 a.m.-noon, 12:30-2:30 p.m., 3-5 p.m. Monday-Wednesday and Friday
Open 1-3 p.m., 3:30-5:30 p.m., 6-8 p.m. Saturday and Sunday
Closed on Thursday
For more information, contact the Richardson Aquatics office at 972-744-7892 or visit www.cor.net/aquatics.
Targeted Opening Date: To Be Announced
The Richardson Senior Center remains closed while there is still evidence of community transmission including among seniors (65+) and people in higher risk categories. The center will open according to future guidelines to be published by the Governor’s Strike Force to Open Texas.”
(The Senior Center’s van service is available for limited destinations to essential ride needs only.
Residents can call 972-744-7805 to make ride reservations.
Trips are available Monday through Friday from 8 a.m. to 5 p.m.)
Sherrill Park Golf Course (972-234-1416, www.sherrillparkgolf.com)
Sherrill Park Golf Course is open, but there have been several changes to operations. The changes set to take effect Monday, May 1 will allow the following:
- Tee Times and Payments
- Tee Times can be made online (with a booking fee), over the phone or in-person at the clubhouse
- Online payments will no longer be available
- Punch Cards, Senior/Junior discounts and Twilight Time green fees will be accepted for tee times (starting Monday, May 4)
- The Driving Range and Putting Greens are open with appropriate social distancing requirements and procedures
- The Pro Shop will reopen with a maximum of four patrons at a time allowed in the Pro Shop
- The Snack Bar is open for outside window service and inside seating (limited to 25% capacity)
- One rider per golf cart unless from the same household
- Golf Carts will continue to be disinfected between use
Other Course Rules related to Covid-19
- Cup liners have been placed above ground level, preventing the ball from going in the hole. Any ball that hits the cup liner is deemed to have been holed.
- Rakes have been removed from bunkers and sand bottles from carts to avoid the chance of spreading the virus through repeat contact
- Water coolers and ball washers have been removed/covered
- No spectators allowed
- All CDC guidelines and social distancing practices are posted on site and must be followed.
- Richardson Realtors Workshop (April 2)
- Trash Bash (April 11)
- Richardson Neighborhood Leadership Workshop (April 21)
- Cottonwood Arts Festival (May 2-3)
- Wildflower! Art and Music Festival (May 15-17)
- Annual Family 4th of July Celebration at Breckinridge Park (July 4)
- 23rd Annual Corporate Challenge (mid-August)
<p>While payments are still being accepted at City Hall, residents are encouraged to pay their water bill online using electronic billing or “e-billing,” which is free, secure and convenient.</p>
<p>As a reminder, by electing to begin e-billing, you will no longer receive a paper utility statement from the City of Richardson. Instead people will receive an e-mail. </p>
<p>For more information about e-billing please call 972-744-4120 or visit <a href="http://www.cor.net/waterbill">www.cor.net/waterbill</a>. </p>
<p><b>What if I can’t pay my water bill on time?</b></p>
<p>While the community continues efforts to reduce the spread of COVID-19, the Water and Sewer Customer Service Department will be waving late fees and making payment arrangements to assist Customers. Call 972-744-4120 to speak to someone about your options.</p>
The CDC recommends everyone wear face coverings, regardless of whether they have fever or symptoms of COVID-19, due to evidence the disease can spread from people who don’t exhibit symptoms. Facial coverings should not be placed on young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated, or otherwise unable to remove the mask without assistance.
For more information, visit the CDC Cloth Face Covers web page.