Frequently Asked Questions

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On June 26, Gov. Greg Abbott issued an executive order that temporarily pauses portions of his plan to reopen business in Texas. Executive Order GA 28 includes new restrictions on restaurant capacity, bars and gatherings. All businesses and customers should continue to follow minimum standard health protocols laid out by the Texas Department of State Health Services (DSHS).

Under Executive Order GA 28

  • Restaurants must operate at no more than 50 percent capacity.
  • Bars must close, although they may still offer delivery and takeout services.
  • Gatherings of more than 100 people are prohibited unless they receive approval from local officials.

The following remains in place under Phase 3 of the Governor’s plan to reopen Texas:

  • All other businesses, with certain exceptions, may operate at 50 percent capacity. 
  • Gyms may operate with 50 percent occupancy provided they disinfect equipment after each use. Additionally, people who are working out must wear gloves and practice social distancing.
  • Indoor swimming pools/waterparks may operate provided they operate at no more than 50 percent of the capacity of the facility. Outdoor pools/waterparks may operate at no more than 50 percent of the normal operating limits as determined by the pool operator.
  • Museums and libraries may operate at 50 percent capacity.
  • Amusement parks may operate at 50 percent capacity.
  • The 50 percent occupancy limit does not apply to the following establishments that operate with at least six feet of social distancing between work stations:
    • Barbershops, hair salons, nail salons, massage parlor and other personal care and beauty services such as tanning salons and tattoo studios.
  • There is no occupancy limit for the following:
    • Businesses that were previously deemed essential
    • Religious services
    • Childcare services
    • Youth camps
    • Recreational sports programs for youth and adults

To read Abbott's latest executive order, click here. For more information on Abbott’s plan to reopen Texas business, including safety checklists and guidelines for reopening of specific types of businesses, click here.

General Information

If I leave my residence, are there any special precautions I need to take?
What resources are available for seniors?
When will schools reopen?
Are wipes safe to flush down the toilet?

Business Impacts

Is my business classified as essential?
What is being done to help business owners?
What is being done to help people who have lost their jobs?

Health Information

Are there testing locations in Richardson?
Are there any health support hotlines available?
How can I make my own face masks?

City Facilities and Services

What is the impact to city facilities and services?
Is trash, recycling and Brush and Bulky Item Collection service continuing?
Are city parks still open?
What is the status of Sherrill Park Golf Course?
What services are still available at the Richardson Public Library?
Can I still adopt a pet from the Richardson Animal Shelter?
What is the status of upcoming community events?
Are City meetings still being held?
Can I still pay my water bill in person?
What if I can’t pay my water bill on time?