Resident Resources

Resident Resources

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Food and Utilities

Government

Healthcare
Support Hotline Icon
Health Hotlines
 
Library
 
Mortgage / Rental Assistance

Recreation
 
Schools
 
Senior Services

Transportation

 


FOOD AND UTILITIES  

Food distribution from Network of Community Ministries 

As a community-based organization, Network of Community Ministries provides short-term assistance with the goal of helping individuals achieve self-sufficiency. Network has recently made changes to its food distribution program related to COVID-19. Clients will not enter the building in order to minimize exposure and decrease the risk of disease transmission. All food distributions will be picked up from our loading dock. Please note there will be no clothing distributions during this time.  

Network is located at 741 S. Sherman St. and is open 9 a.m.-6 p.m.  Monday-Thursday and 9 a.m.-noon Friday. For more information, contact Network at 972-234-8880 or visit www.thenetwork.org.  

To-Go School Meals

Free to-go meals are available to any child 18 and under from designated Richardson ISD and Plano ISD schools.

For a list of schools, pickup times and requirements, click here.

  • Richardson ISD pickup times and requirements information, click here.
  • Plano ISD pickup times and requirements information, click here.

 

Atmos Offers Assistance with Gas Bill Payments

Atmos Energy has payment options and financial assistance available to customers who are struggling to pay their monthly natural gas bill. The company has also temporarily suspended natural gas disconnections for non-payment.

Atmos offers installment plans that spread out payments of the total balance over time. During this time, there are no added charges or fees. To set up an installment plan, visit www.atmosenergy.com, log into the Atmos Energy Account Center and select the Payment Assistance tab, or call the Atmos Energy customer service team at 888-286-6700 from 7 a.m.-6 p.m. Monday-Friday.

Financial assistance is available on a first-come, first-served basis to eligible residential customers through a local energy assistance agency. To locate an agency, visit atmosenergy.com/assistance or call 211.

Additional federal assistance funds have also been released through the Low Income Home Energy Assistance Program (LIHEAP), in addition to Atmos Energy’s Sharing the Warmth funds. Sharing the Warmth is a program that leverages the generosity of customer donations with additional contributions by Atmos Energy to amplify the amount of assistance offered. Atmos Energy then partners with local agencies to offer program funds to eligible customers.

Customers needing solutions to keep up with their monthly natural gas expenses are encouraged to contact Atmos Energy’s customer service team at 888-286-6700 or visit the account center at www.atmosenergy.com.

 


GOVERNMENT

Public Input at City Meetings

City Council and City Plan Commission meetings are still being held, but all other board and commission meetings have been canceled until further notice. People wishing to submit public comments can now do so through two new channels:

  • People can submit comments on any topic or meeting agenda item electronically using the new online public comment form located at www.cor.net/publiccomment. All comments must be submitted by 5 p.m. on the meeting date and will be provided for the record. Meeting dates and agendas can be found online.
  • A temporary phone-in service has also been established as an alternative to appearing in person at upcoming City Council meetings. People who call in during a meeting will be greeted with a brief introduction on how the system works and will then be placed into a conference call where they can hear the meeting and be called upon to provide comments.

People may still attend City Council and City Plan Commission meetings in person to make comments. However, due to limited seating to achieve CDC guidance on social distancing, anyone arriving in person may not be able to sit in the same room where meetings are being held and will be directed to overflow seating areas. They will be ushered into the meeting space to provide comment once called upon. 

 


HEALTH CARE

Since the onset of COVID-19, some doctors are changing the way they see patients in order to limit potential exposure to the virus. While it varies from doctor to doctor, some medical providers are using apps such as Facebook Messenger or Skype to see patients in addition to conducting exams via telephone. Contact your doctor for more information.  

For people who are looking to not leave their home, some pharmacies are offering delivery of prescription drugs. Additionally, having a friend or family member pick up a prescription for you could be an option. Contact your pharmacist to see what options are available to you. 


Do not visit fire stations to request medical assistance 

The Richardson Fire Department is asking people to not come to fire stations requesting medical assistance. Instead, the Department is asking people to call 911 and let firefighters respond to you. This ensures people are getting the closest rescuers as sometimes fire stations may be empty because they’re already on a response. It also allows rescuers to don their personal protective clothing before coming face-to-face with patients and decreases the likelihood of unnecessary exposures at the fire stations. 

 

 


HEALTH HOTLINES

Cancer Helpline by The American Cancer Society

The COVID-19 outbreak has greatly impacted cancer patients, and the American Cancer Society has several resources available to assist cancer patients and their families. Cancer patients—many whom already have compromised immune systems—are more vulnerable than ever as the COVID-19 crisis grows.

The American Cancer Society has established a 24/7 Cancer Helpline that connects people trained Cancer Information Specialists to get accurate, up-to-date information and find valuable services and resources for patients, caregivers, family members and health care providers. Call 1-800-227-2345 or live chat at cancer.org 24 hours per day.

For more information on what the American Cancer Society is doing to assist patients during the COVID-19 pandemic, click here.

 

COVID-19 Mental Health Support Line (All Texas residents) 

Texas Health and Human Services has a statewide mental health support line to help Texans experiencing anxiety, stress or emotional challenges due to the COVID-19 pandemic. The hotline offers COVID-19-related mental health support for all Texans. People can call the Statewide COVID-19 Mental Health Support Line 24 hours a day, 7 days a week toll-free at 833-986-1919. 

Operated by the Harris Center for Mental Health and IDD, the support line offers trauma-informed support and psychological first aid to those experiencing stress and anxiety related to COVID-19. Counseling services are confidential and free of charge to people who call the hotline. 

 

LifePath Systems (Collin County residents) 

LifePath Systems is a community-based, nonprofit organization created specifically to help individuals and their families dealing with mental illnesses, intellectual disabilities and developmental delays. LifePath’s crisis hotline can be reached at 877-422-5939 24 hours a day, seven days a week. Trained behavioral health professionals are standing by to assist you. This service is available for all adults and children living in Collin County, regardless of insurance or income status. For more information, visit http://www.lifepathsystems.org

Metro Care (Dallas County residents) 

The Metrocare Coronavirus Support Line can be reached at 214-743-1215. It is open during normal business hours, 8 a.m.-5 p.m. Monday-Friday. Metrocare’s professionals will assist individuals in accessing our mental health services and provide referrals for other services that may be needed. For more information, visit https://www.metrocareservices.org/

 

North Texas Behavioral Health Authority (Dallas County residents) 

The North Texas Behavioral Health Authority (NTBHA) has developed a dedicated COVID-19 mental health support line to provide trauma informed support and psychological first aid to those experiencing stress and anxiety. The service will operate as an adjunct to the NTBHA’s crisis services and allow for direct transfers between lines to address a need for a crisis level care.

The NTBHA COVID-19 Mental Health Support line can be reached 24 hours a day, seven days a week at 833-251-7544. Individuals who contact the COVID-19 support line needing a higher level of care will be transferred directly to the traditional 24/7 NTBHA crisis line at 866-260-8000. For more information, visit https://ntbha.org/

 


LIBRARY

The Richardson Public Library has reopened its doors with limited access and modified operating hours. The opening of the Library follows guidelines provided by Gov. Greg Abbott for a phased reopening of businesses and services that have been impacted by mandatory closures instituted to help prevent the spread of COVID-19.

  • The 1st, 2nd, and 3rd floors will be partially opened under a modified schedule (see below). Public access to all other floors will remain restricted.
    • Operating Hours
      • Mon. - Sat. (10 a.m. - 2 p.m.)
      • Sun (2:00 - 5:30 p.m.)
        Richardson Residents ONLY
    • Only 70 patrons at a time will be allowed in the facility during operating hours
       

      NOTE: Public access is limited to Richardson residents only (patrons must bring proof of residency) 

  • Curbside checkout service will operate according to the following schedule
    • Monday - Thursday, 2:30 - 6:30 p.m.
    • Friday - Saturday, 2:30 - 5:30 p.m.
    • Sunday - No Curbside Service
      All cardholders welcome

NOTE: No residency requirement for curbside checkout service 

***Changes will remain in effect until further notice*** 

Other Impacts to Library Services 

  • If the facility is at capacity, patrons will be required to wait outside until space is available
  • Sneeze guards have been installed at all staffed desk areas
  • Floors have been taped to mark appropriate separation for social distancing
  • Hand sanitizer has been placed for public use
  • Credit card is currently the only accepted form of payment for late fees
  • Checkouts are for 3 weeks with autorenewal kicking in on items with no holds
  • Access to catalog/checkout computers limited to maintain social distancing
  • Sanitizing of public areas will be performed nightly

 

Curbside Checkout

Call 972-744-4350 to request books, CDs, DVDs and audiobooks to check out. Patrons are limited to 10 items checked out at a time.

 

Online Services

The Library’s online services are still available and some youth services are being offered through Facebook. Call 972-744-4350 for details.

 

Digital Library’s “Master Collection” Features 37,000+ Free Videos

The Library’s online Master Collection from Access Video on Demand includes more than 37,000 full-length, always-available videos, free to anyone with a valid Richardson Public Library card. The collection includes documentaries (including several by Ken Burns), award-winning educational films, concert videos and instructional videos (such as auto repair and fitness classes) from A&E, BBC, the History Channel, National Geographic, PBS and more.

To watch (via computer), go to the Library’s Digital Library web page, https://www.cor.net/departments/public-library/digital-library, and click on the Access Video Master Collection link and enter your Library card number/bar code number.

 

Darbey’s StoryWalk®

Adults with young children may get outside, get exercise and enjoy a book at the same time thanks to Darbey’s StoryWalk®. The outdoor “book experience,” enables visitors to walk along a designated path behind the Library while reading pages of a children’s book posted at 16 different stations. By the time a visitor completes the path, they’ve read an entire book.

The book featured during the month of April is “Felipe and Claudette” by Mark Teague, a sweet story about a grumpy cat and a hyperactive dog who become unlikely friends at an animal shelter.

Darbey’s StoryWalk® begins at the Friends Garden just north of the Library’s main entrance and continues along one side of the fountain plaza and back to the front of the Library. It is free and open to the public around the clock, seven days a week. Visitors are reminded to practice social distancing if others are enjoying the Walk and to take along wipes/sanitizer in case you/your children touch the stations.

The Library has several copies of the featured book—to request the book for curbside checkout, click here for more information.

Explora 24/7

Though students writing an essay or research paper from home may have several internet search engines at their disposal, the Library’s “Explora” search interface is popular with parents, teachers and students because it’s safe, includes no advertising and provides a quick way to get relevant, reliable information. Users can filter results by source type (such as magazines, journals, news), and all sources/articles contain citation information, ready to include on a “works cited” page in a research paper. In addition, many of the articles have a “listen” feature, for those students who prefer hearing the articles read aloud.

To access Explora 24/7, visit the Library’s Digital Library web page, https://www.cor.net/departments/public-library/digital-library, scroll down to the Homework and Education section and click on the appropriate Explora link (elementary or high school). You will then be asked to sign in with a Google password or enter your Library card number/bar code number. The service is free to anyone with a valid Richardson Library card.

 


Mortgage/Rental Assistance

Texas Department of Housing and Community Affairs

The Texas Department of Housing and Community Affairs (TDHCA) offers information related to resources available for homeowners and renters who may need payment assistance during the COVID-19 pandemic. The information is available at the TDHCA's website, www.tdhca.state.tx.us/covid19.htm.

 
Coronavirus Aid, Relief and Economic Security (CARES) Act


The CARES Act provides economic assistance for American workers, families, and small businesses. (https://home.treasury.gov/policy-issues/cares)

Funds from the legislation are distributed through local governments and have been earmarked for a variety of programs, including mortgage and rental assistance.

For Richardson residents, access to CARES funding will be provided through Collin County and Dallas County governmental offices, due to population requirements (500,000 minimum) established by the legislation.

COLLIN COUNTY RESIDENTS

Applications for utility and food assistance available for Collin County residents opens June 1. The application can be found online at https://www.collincountytx.gov/government/Pages/CollinCARES.aspxThe program will provide up to $2,500 in monthly financial assistance to each qualifying household, with a maximum of four months of eligibility. 

Program details are also available at www.collincountytx.gov.

COLLIN Cares

HOMEOWNERS

Mortgage Information

Forbearance

If you are experiencing difficulty making on-time mortgage payments due to the national coronavirus emergency, forbearance may be an option for you.

Forbearance is when your mortgage servicer, that’s the company that sends your mortgage statement and manages your loan, or lender allows you to pause or reduce your payments for a limited period of time.

Forbearance does not erase what you owe. You’ll have to repay any missed or reduced payments in the future. So, if you’re able to keep up with your payments, keep making them. The types of forbearance available vary by loan type.

 

Other Options

Reduced or suspended payments for qualified homeowners affected by COVID-19 may be available. To learn more:

The Federal Housing Finance Agency and the U.S. Department of Housing and Urban Development has suspended foreclosures and evictions through June 30 for FHA-insured and Fannie Mae/Freddie Mac-backed mortgages.

RENTERS

The Texas Department of Housing and Community Affairs (TDHCA) offers the following guidance:

Unable to Pay Rent

  • First: Contact your property manager.
  • Ignoring notices and requests to contact your property manager is not advised. Frequent and timely communication is the best course of action.

For more information:

 


 

RECREATION

Facility closures/modifications

Heights and Huffhines Recreation Centers
Open effective May 26, 2020. More Information 

Gymnastics Center
Open effective May 19, 2020. More Information

Tennis Center
Open effective May 1, 2020. More Information

Bush Central Barkway Dog Park
Open effective May 19, 2020. More Information

Ann Eisemann Inclusive Playground
Open effective June 6, 2020. More Information

Summer Camps
Kinder, Elementary and Playground camps will open June 15. As previously announced, Teen Camp will not be held this summer. More Information

Parks and Playgrounds
In addition, people are discouraged from using other playgrounds or park fixtures since they cannot be sanitized in such a way to provide for their safe use. Parks and trails remain open, but social distancing is strongly encouraged.

  • The Galatyn Park Fountain will be closed on weekends.
  • All Parks and Recreation programming is suspended.
  • All facility rentals are canceled.
  • New pavilion rentals will not be permitted.

Pools
The Canyon Creek, Cottonwood, Glenville and Terrace pools will open July 1 at 50 percent capacity, the maximum amount currently allowed by executive order. The Heights Family Aquatic Center will remain closed this summer. 

For more information, including hours of operations, click here.

Athletics
Registration for the Richardson Adult Softball Summer League opened June 1, with games slated to begin the week of June 22. Additionally, private organizations that practice and play at City of Richardson facilities could resume practice on June 1 and play games effective June 15. More Information

Etiquette while visiting city parks and trails

Health experts say it is good to get exercise for strengthening the immune system and reducing stress but have said the coronavirus can be spread by crowds descending on open-air areas, including parks. For a map of Richardson parks and trails, click here.

When exercising outdoors, please follow the following guidelines:

  • Follow the CDC’s guidance on personal hygiene prior to heading to trails—wash hands, carry hand sanitizer, do not use trails if you have symptoms, cover your mouth and nose when coughing or sneezing, etc.
  • Observe at all times CDC’s minimum recommended social distancing of six feet from other people. Practice it and know what it looks like. Keep it as you walk, bike or hike.
  • Warn other trail users of your presence and as you pass to allow proper distance and step off trails to allow others to pass, keeping minimum recommended distances at all times. Signal your presence with your voice, bell or horn.
  • Bring a suitable trash bag. Leave no trash, take everything out to protect park workers.

 

“ArtWalk” Available for Outdoor Viewing, Selfies

The City’s ArtWalk includes eight pieces of outdoor, public art and utilizes existing greenspaces and trails. Five of the pieces are located in the CityLine area and three are in the Galatyn Park area. To find a digital version of the Richardson ArtWalk map, visit www.cor.net/artwalk. Each piece of art is numbered on the map and a description is included for each. You can explore each area separately or with the help of the map, walk from one to the other. Total length of the ArtWalk is three miles.

Please remember to adhere to the social distancing guidelines and remain six feet apart when in the City’s parks and on the City’s trails.

 

Sherrill Park Golf Course

(972-234-1416, www.sherrillparkgolf.com)

Sherrill Park Golf Course is open, but there have been several changes to operations. The changes set to take effect Monday, May 1 will allow the following:

  • Tee Times and Payments
    • Tee Times can be made online (with a booking fee), over the phone or in-person at the clubhouse
    • Online payments will no longer be available
  • Punch Cards, Senior/Junior discounts and Twilight Time green fees will be accepted for tee times (starting Monday, May 4)
  • The Driving Range and Putting Greens are open with appropriate social distancing requirements and procedures
  • The Pro Shop will reopen with a maximum of four patrons at a time allowed in the Pro Shop
  • The Snack Bar is open for outside window service and inside seating (limited to 25% capacity)One rider per golf cart unless from the same household
  • Golf Carts will continue to be disinfected between use

Other Course Rules related to Covid-19

  • Cup liners have been placed above ground level, preventing the ball from going in the hole.  Any ball that hits the cup liner is deemed to have been holed.
  • Rakes have been removed from bunkers and sand bottles from carts to avoid the chance of spreading the virus through repeat contact
  • Water coolers and ball washers have been removed/covered
  • No spectators allowed
  • All CDC guidelines and social distancing practices are posted on site and must be followed.

For more information, visit www.sherrillparkgolf.com.

 

Breckinridge Park Remains Open Despite Gate Closures

Due to the suspension of all league play, the gates at Breckinridge Park’s A and B parking lots have been closed until further notice, but the park remains open daily. People who wish to visit Breckinridge Park should park at the Keffler Ballfields, where they can use the trail system to access other areas of the park.

When visiting Breckinridge or any other park, please practice social distancing by remaining at least six feet from other people while playing, walking or biking. You should warn other trail users of your presence as you pass, and move off the trail if necessary to keep minimum recommended distances at all times. Please note that the restrooms have been closed and the drinking fountains have been shut off at Breckinridge Park and in all other city parks.

For more information, call Parks and Recreation at 972-744-4300.

 


 

Schools

School Closure Information

All schools in the state are closed through the end of the 2019-20 academic year by order of Gov. Greg Abbott. Private schools are also covered under the executive order.

Richardson ISD

Richardson ISD has set up at at-home learning website, www.risd.org/athomelearning so parents can access plans and activities for students to use at home. The district has also set up a hotline, 469-593-0286, for students and parents to call if they have questions about at-home learning. A counseling hotline, 469-593-7472, has also been set up for students and parents.

Plano ISD

Plano ISD has set up a home learning page that can be found at www.pisd.edu/homelearningphases. For more information about Plano ISD  and its COVID-19 response, including information about district-provided meals, visit www.pisd.edu/Domain/106.

Richland College

Richland College and all other Dallas County Community College campuses have resumed Spring 2020 classes online. For more information, visit www.dcccd.edu/coronavirus.

University of Texas at Dallas

The University of Texas at Dallas has closed its campus to everyone except for essential employees until further notice. Instruction for the remainder of the Spring 2020 semester and the Summer 2020 will take place online. For more information, visit www.utdallas.edu/coronavirus.

 

Richardson Free To-Go Meals

Free to-go meals are available to any child 18 and under from designated Richardson ISD schools and apartment complexes. Both a breakfast and a lunch will be provided at the same time so that students only need to make one trip a day to pick up meals. 

New rules from the Texas Department of Agriculture require that parents picking up free meals for children, without the children present, must bring proof of the children that the meals are for. Acceptable proof includes a school-issued student ID, report card, birth certificate, or a district verification message e-mailed to all RISD parents April 1. Please note that proof is not required when children come with a parent.

As of April 20, Richardson ISD will distribute meals only on Tuesdays, Thursdays and Fridays. The district will still provide enough food for breakfast and lunch Monday-Friday, it will just be distributed over three days instead of five. The district said the move is being made to reduce the health risk to staff preparing and serving meals, as well as parents and students picking up meals.

Student meals are available from 11:30 a.m.-1:30 p.m. on designated days at the following locations. As of June 23 distribution hours will be 11 a.m.-12:30 p.m.

Schools:

  • Audelia Creek Elementary, 12600 Audelia Road, Dallas,TX 75243
  • Bukhair Elementary, 13900 Esperanza Road, Dallas, TX 75240
  • Dobie Pre-Kindergarten School, 14040 Rolling Hills Lane, Dallas, TX 75240
  • Forest Lane Academy, 9663 Forest Lane, Dallas, TX 75243
  • Hamilton Park Pacesetter Magnet, 8301 Towns Lane, Dallas, TX 75243
  • Lake Highlands Junior High, 10301 Walnut Hill Lane, Dallas, TX 75238
  • Mark Twain Elementary, 1200 Larkspur Drive, Richardson, TX 75081
  • Merriman Park Elementary, 7101 Winedale Drive, Dallas, TX 75231
  • Northrich Elementary, 1301 Custer Road, Richardson, TX 75080
  • O. Henry Elementary, 4100 Tynes Drive, Garland, TX 75042
  • Richardson High School, 1250 W. Belt Line Road, Richardson TX 75080
  • RISD Academy, 13630 Coit Road, Dallas, TX 75240
  • Stults Road Elementary, 8700 Stults Road, Dallas, TX 75243
  • Thurgood Marshall Elementary, 9666 Ferris Branch Blvd., Dallas, TX 75243
  • Wallace Elementary, 9921 Kirkhaven Drive, Dallas, TX 75238
  • Westwood Junior High, 7630 Arapaho Road, Dallas, TX 75248

Apartment Complexes:

  • Bosque Estates Apartments, 9655 Chimney Hill Lane, Dallas, TX 75243
  • La Mirada Apartments, 901 S. Coit, Richardson, TX 75080
  • Lavera at Lake Highlands, 9842 Audelia, Dallas, TX 75238
  • Linear on Esperanza Apartments, 13450 Esperanza, Dallas, TX 75240
  • Newport Landing Apartments,10850 Walnut Hill, Dallas, TX 75238
  • Northgate Village Apartments, 12303 Plano Road, Dallas, TX 75243
  • Sienna Springs Apartments, 9455 Skillman, Dallas, TX 75243
  • St. Croix Apartments, 12250 Abrams Road, Dallas TX 75243
  • Sun Colony Apartments, 10075 Royal Lane, Dallas, TX 75238
  • The Link, 9450 Forest, Springs, Dallas, TX 75243
  • The Vineyards at the Ranch, 9350 Skillman, Dallas, TX 75243

 

Plano ISD Free Grab-and-Go Meals

Plano ISD is providing free grab-and-go breakfast and lunch meals at several locations across the district. From 11 a.m.-1 p.m., Monday through Friday, students can get lunch, along with breakfast for the following day.

New rules from the Texas Department of Agriculture require that parents picking up free meals from the district must bring documentation for children who are not in the vehicle. Please note that verification is not required when children are present with a parent during meal pickup. When present, any child 18 years of age or under can receive a grab-and-go meal. If the child is not present, acceptable documentation includes a school-issued student ID, report card, birth certificate or the verification message that all parents will receive from the district.

All households should have received a verification letter via e-mail for each student enrolled. Please print the verification letter and place it on the dashboard of your car for each student who is not present, but receiving a meal. If you do not have access to a printer, you can show the verification message to district personnel from your cell phone.

Pick Up locations:

  • Armstrong Middle School *(pickup at this location is the bus lane at the rear of the building)
    3805 Timberline Drive, Plano, TX 75074
  • Barron Elementary School
    3300 Avenue P, Plano, TX 75074
  • Christie Elementary School
    3801 Rainier Road, Plano, TX 75023
  • Daffron Elementary School
    3900 Preston Meadow Drive, Plano, TX 75093
  • IB World School at Huffman Elementary
    5510 Channel Isle Drive, Plano, TX 75093
  • Meadows Elementary School
    2800 18th Street, Plano, TX 75074
  • Mitchell Elementary School
    4223 Briargrove Lane, Dallas, TX 75287
  • Sigler Elementary School
    1400 Janwood Drive, Plano, TX 75075
  • Thomas Elementary School
    1800 Montana Trail, Plano, TX 75023 

 


 

SENIOR SERVICES

Meals on Wheels

Meals on Wheels is still being provided to Richardson residents. For more information on Meals on Wheels for Dallas County residents, contact the Visiting Nurses Association—Dallas at 800-CALL-VNA or visit www.vnatexas.org/i-need-help/meals-on-wheels. For information on Meals on Wheels for Collin County residents, call 972-562-6996 or visit https://mowcc.com/.

 

Eldercare

Older adults who need assistance can contact the U.S. Administration on Aging’s Eldercare Locator to find services available in their community. The Eldercare Locator can be reached at 1-800-677-1116 or https://eldercare.acl.gov/.

 

Senior Center Bus

The Senior Center Bus is still operating but is limited to essential travel only Call 972-744-7800 or e-mail askrichardsonseniorcenter@cor.gov for more information.

 


 

TRANSPORTATION

Senior Center Bus

The Senior Center Bus is still operating but is limited to essential travel only Call 972-744-7800 or e-mail askrichardsonseniorcenter@cor.gov for more information.

 

Getting Back to Work with DART

As customers and employees return to DART, they should be aware that several important changes have been made due to the coronavirus pandemic.

Service Adjustments

  • Temporary service adjustments will remain in place for bus and light rail that reflects current ridership demand.
  • All bus routes will have service on weekdays except routes 155 and 887. Route 155 customers have access to route 554, and 887 customers have access to GoLink Service.
  • All light rail service will operate at a 20-minute frequency throughout the day.
  • No changes have been made to the Dallas Streetcar schedule or weekend bus and light rail service.
  • Ridership levels will continue to be monitored and extra buses will be added where needed.

More details can be found at www.dart.org/mod or by calling DART Customer Service at (214) 979-1111.

Bus Boarding
DART began making riders board at the rear doors of buses last month, among other operational changes in an effort to slow the spread of coronavirus. This allowed DART to restrict contact between operators and passengers and to install physical partitions. Passengers with mobility issues who need to use the entrance ramp can still do so. Though people are entering from the back of the bus, fares have not been waived. DART recommends using the GoPass app to purchase passes.

Social Distancing

  • The lobby at DART Headquarters (1401 Pacific Ave.) remains closed to the public, including the DARTmart Store and Lost and Found.
  • All transit center waiting areas remain temporarily closed, but DART riders may still use the outdoor areas for boarding buses and light rail vehicles.
  • DART recommends maintaining a six-foot distance between fellow riders and your DART operator, leaving an open seat between yourself and other riders when available, avoiding large groups and staying home if you feel sick or are experiencing symptoms.

Cleaning and Protection

  • DART continues to aggressively expand agency-wide cleaning and safety protocols in response to the coronavirus. Besides standard nightly cleanings, DART vehicles receive additional cleanings throughout the day.
  • High touch surface areas such as handrails, door buttons, grab rails and hanging straps, are cleaned with a solution approved by the Environmental Protection Agency as successful in killing the coronavirus, as well as influenza, rhinovirus, norovirus, salmonella, staphylococcus and e-coli.
  • Procedures remain in place to isolate vehicles and areas that have been exposed to unsanitary and unhygienic situations. This includes removing vehicles from service that have been exposed to biohazard situations from passengers.

You can find more information about how DART is working to keep our passengers safe at www.dart.org/health.

 

DART Comet Cruiser

DART and the University of Texas at Dallas are making changes to the Comet Cruiser schedule effective Monday, April 20. The Comet Cruiser shuttle (Route 883) serves the University and the surrounding area. Among the changes to the schedule are the temporary cessation of the Monday-Thursday East Express service and decreased service from some stations after 7 p.m. on certain days. For more information, click here.