Heights Family Aquatic Center Frequently Asked Questions

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Does the Heights Aquatic Season Pass get you into the other city pools?
Yes, a sticker will be placed on your pass to get you into all pools

Do the Neighborhood Aquatic Passes get you into other city pools?
No, pass is only valid at the four neighborhood pools

Can we bring coolers into the pools?
Yes, but we do not allow glass bottles/containers or alcohol. Coolers will be checked when coming into pool.

Do you sell concessions?
We sell ice cream for $2-$3 and have vending and drink machines available on-site to purchase snacks.

How old can you be without adult supervision?
Children under the age of 7 MUST be accompanied by a person 16 years or older in a swimsuit at all times, who must be within arm’s reach when child is in pool.

I’m not swimming; do I still need to pay the gate fee?
Yes, all persons entering the facility must pay the designated gate fee.

What is the weather policy? Refunds for inclement weather?
The City of Richardson uses the Weather Bug app, which includes a Spark Lightning feature that identifies where the nearest strike of lightning has occurred. If there is lighting within a 10-mile radius of the aquatic center it will close for at least a half hour. The facility will remain closed for a half hour succeeding the last lightning strike within a 10-mile radius.

For the safety of our patrons, all people must leave the pool gate area and remain outside the facility until it is deemed safe to reopen. Patrons are encouraged to call the facility to check on the current status.

Unfortunately, we cannot predict the weather. By entering our facility you are assuming the risk of inclement weather. Refunds are not issued due to inclement weather; however, a stamp will be issued so you can return to the facility if it reopens in the same day.

What is the height requirement for the water slides?
All riders must be at least 48-inches tall to ride our slides. The height requirement is set by the slide manufacturers and we cannot make any exceptions.

Can you rent the pools for private parties?
Yes, parties are available for reservations before and after operating hours. For more information, call 972-744-7893

Can you rent pavilions at the Heights Family Aquatic Center?
Yes, pavilions are available to rent. The cost is $25 for 90 minutes or $50 for 3 hours. This cost does not include individual gate fees due upon entrance.