|When will I receive my first month's bill?
||After your account has been active for at least 30 to 45 days.
|When is my bill due?
||Bills are issued monthly, and your due date will be 15 days from the bill date.
|When does my bill become delinquent?
||Delinquent notices are sent if payment is not received by the day following the due date.|
|What is the penalty for not paying my bill on time?
A 10% penalty is added to the amount due if the payment is late.
|How is my bill assessed?
||Each customer has a meter that is read electronically every month. This reading is uploaded into our meter reading software which subtracts the previous reading for that meter in order to calculate the total consumption for the billing period. These readings are downloaded into our billing software which then calculates your bill. It should be noted that each account goes through a series of reviews to ensure utmost accuracy.|
|How can I pay my bill?
You can pay your bill online, by phone, by automatic draft, by mail, in person, drive through or at our night depository.
|How do I set up automatic bank drafting?
||Automatic bank drafting is a convenient way of paying your utility bill and there is no additional cost to you. Just log into your online account or fill out the authorization form. When filling out the form, you must provide a voided check or deposit ticket with the encoded bank number and bank account number. Each month on the due date, or the workday prior to a weekend or holiday due date, your bill will be automatically drafted. Unless otherwise specified, you will continue to receive a water bill every month so that you may monitor your water usage.
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|How do I view my payments and/or usage from the previous calendar year?||The online payment system will display the last thirteen months of billing information. You can view this by logging into your account. For older information, please contact the Water Customer Service Department at 972-744-4120 or email us at firstname.lastname@example.org.|
|How do I open a new account?
Information on opening a new account (either residential or commercial) is available on our Start New Service page.
|How do I transfer service?
Information on transferring service is available on our Transfer Service page.
|How do I disconnect service?
Information on disconnecting service is available on our Disconnect Service page.
|Why has my service stopped?
Water service may be terminated for any of the following reasons:
|How do I calculate my winter average?
||Residential customers, who do not have a separate meter for irrigation, are billed sewer charges based on 98% of their average winter water consumption. November through February billings for the last three years are averaged. This average serves as the ceiling for sewer charges for the next year. If the water consumption for any month is less than the average, the sewer billing will be based on the lesser amount. By averaging winter usage customers are not billed sewer charges for water uses that do not impact the sewer system.|
|What are some causes of high water consumption?
||Click here for a guide listing possible causes for high water consumption. Some causes include toilet leaks, damaged soaker houses and leaky faucets.|