ADA Compliance & Accommodations

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AMERICANS WITH DISABILITIES ACT

ADA Coordinator

Lindsay Turman
972-744-0908
Richardson City Hall Annex
2360 Campbell Creek Blvd Suite 550, Richardson, TX 75082 ADACoordinator@cor.gov

The Americans with Disabilities Act (ADA) of 1990 provides a clear and comprehensive national mandate for the elimination of discrimination against individuals with disabilities, and to bring persons with disabilities into the economic and social mainstream of American life.

The City of Richardson is committed to complying with both the intent and spirit of the ADA. In accordance with the requirements of Title II of the Americans with Disabilities Act, the City of Richardson will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs or activities.

For more information, please see the City of Richardson Non-Discrimination Policy.

ADA Transition Plan

The City of Richardson is developing an Americans with Disabilities Act (ADA) Transition Plan to identify and address barriers that limit access to public facilities, programs, and transportation infrastructure.

The purpose of the Plan is to ensure that all residents, including those with disabilities, can access and use city facilities, sidewalks, parks, public meetings and other services.

The Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act require this Plan to include:

An inventory of barriers - known as a 'self-evaluation'
A schedule and methods to be used for barrier removal
Public involvement
Identification of the ADA Coordinator responsible for implementation of the Plan
A complaint and grievance policy

As part of the planning process, the City sought input from the community. Residents were invited to share their experiences and provide feedback by completing an online survey that was open August 1 through October 15, 2025. Physical copies of the survey were also available at the Temporary City Hall.

Past Events

August 26, 2025
Community Meeting
6 p.m. - 8 p.m.
Richardson Temporary City Hall
2360 Campbell Creek Blvd Suite 525
Richardson, TX 75082

The City held a community meeting in August as an additional opportunity to educate the community on the project and receive input.

This community meeting was held jointly with the Safety Action Plan. A video of the presentations is found below.
Presentation slides can be viewed .

Phase 1: Self-Evaluation

Phase 1 includes the evaluation of public areas of City Hall, City Library and evaluated pedestrian signals and curbs ramps at signalized intersections within the public right-of-way throughout the City. For more information, please see the report here.

Phase 2: Transition Plan

This phase is under development with community input sought in the survey above to help inform the plan.

Public Notice

NOTICE UNDER THE AMERICANS WITH DISABILITIES ACT

In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (“ADA”), the City of Richardson will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs or activities.

Employment: The City of Richardson does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the Americans with Disabilities Act (ADA).

Effective Communication: The City of Richardson will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in City programs, services and activities. Aids and services include qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing or vision impairments.

Modifications to Policies and Procedures: The City of Richardson will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all City programs, services and activities. For example, individuals with service animals are welcomed in City offices, even where pets are generally prohibited. Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a City program, service or activity, should fill out the form below or contact the office of the ADA Coordinator as soon as possible but no later than 48 hours before the scheduled event.

Accommodation & Facility Access Request Form

The ADA does not require the City to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.

Concerns that a City program, service or activity is not accessible to persons with disabilities should be directed to the ADA Coordinator.

The City will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.

(Please make an appointment before visiting.)
Lindsay Turman, ADA Coordinator
972-744-0908

Richardson City Hall Annex
2360 Campbell Creek Blvd Suite 550, Richardson, TX 75082
ADACoordinator@cor.gov

Grievance Procedure

Policy

The Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of Richardson, Texas.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request. The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:

ADA Coordinator
(972) 744-0908
Campbell Creek Boulevard, Suite 550
Richardson, TX 75082
ADACoordinator@cor.gov

City of Richardson ADA Grievance Procedure

After Filing a Complaint

Within 15 calendar days after receipt of the complaint, the ADA coordinator or his/her designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, the ADA coordinator or his/her designee will respond in writing, and where appropriate, in a format accessible to the complainant. The response will explain the position of the City of Richardson and offer options for substantive resolution of the complaint.
If the response by the ADA coordinator or his/her designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the city manager or his/her designee.
Within 15 calendar days after receipt of the appeal, the City Manager or his/her designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the city manager or his/her designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by the ADA coordinator or designee, appeals to the city manager or designee, and responses from these two offices will be retained by the City of Richardson for at least 3 years.

Design Standards

Additional Resources