PUBLIC NOTICE UNDER THE AMERICANS WITH DISABILITIES ACT

In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (“ADA”), the City of Richardson will not discriminate against qualified individuals with disabilities on the basis of disability in its programs, services, or activities.

Employment: The City of Richardson does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.

Effective Communication: The City of Richardson will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in City programs, services and activities. Aids and services include qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing or vision impairments.

Modifications to Policies and Procedures: The City of Richardson will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all City programs, services and activities. For example, individuals with service animals are welcomed in City offices, even where pets are generally prohibited.

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a City program, service or activity, should contact the ADA/504 Coordinator or fill out the form below as soon as possible but no later than 48 hours before the scheduled event.

Accommodation & Facility Access Request Form

The ADA does not require the City to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.

Complaints that a program, service, or activity of the City is not accessible to persons with disabilities should be directed to the ADA/504 Coordinator.

(Please make an appointment before visiting.)
Lindsay Turman, ADA/Section 504 Coordinator
Richardson City Hall Annex
2360 Campbell Creek Blvd Suite 550, Richardson, TX 75082
Office: 972-744-0908
Texas Relay: 7-1-1
E-mail: ADACoordinator@cor.gov

The City will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.

Grievance Policy & Procedure - Title II

The Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (ADA). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of programs, services, activities, or benefits by the City of Richardson, Texas. The City of Richardson's Personnel Policy shall govern employment-related complaints of disability discrimination.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:

Lindsay Turman, ADA/Section 504 Coordinator
City of Richardson
2360 Campbell Creek Boulevard, Suite 550
Richardson, TX 75082
Office: 972-744-0908
Texas Relay: 7-1-1
E-mail: ADACoordinator@cor.gov

After Filing a Complaint

Within 15 calendar days after receipt of the complaint, the ADA Coordinator or their designee will contact the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of establishing contact, the ADA Coordinator or their designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio recording. The response will explain the position of the City and offer options for substantive resolution of the complaint.

If the response by the ADA coordinator or their designee does not satisfactorily resolve the issue, the complainant and/or their designee may appeal the decision within 15 calendar days after receipt of the response to the City Manager or the City Manager's designee.

Within 15 calendar days after receipt of the appeal, the City Manager or the City Manager's designee will contact the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the City Manager or the City Manager's designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by the ADA coordinator or designee, appeals to the City Manager or the City Manager's designee, and responses from these two offices will be retained by the City of Richardson for at least three years.

This Grievance Procedure has been approved by the City Manager and may be viewed here.

The City of Richardson is developing an Americans with Disabilities Act (ADA) Transition Plan to identify and address barriers that limit access to public facilities, programs, and transportation infrastructure. 

The purpose of the Plan is to ensure that all residents, including those with disabilities, can access and use city facilities, sidewalks, parks, public meetings and other services.  

The Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act require this Plan to include:

• An inventory of barriers - known as a 'self-evaluation'
• A schedule and methods to be used for barrier removal
• Public involvement
• Identification of the ADA Coordinator responsible for implementation of the Plan
• A complaint and grievance policy

As part of the planning process, the City sought input from the community. Residents were invited to share their experiences and provide feedback by completing an online survey that was open August 1 through October 15, 2025. Physical copies of the survey were also available at the Temporary City Hall.

Past Events

August 26, 2025, 6 p.m. - 8 p.m.

Community Meeting
Richardson Temporary City Hall
2360 Campbell Creek Blvd Suite 525
Richardson, TX 75082

The City held a community meeting in August as an additional opportunity to educate the community on the project and receive input.

• This community meeting was held jointly with the Safety Action Plan. A video of the presentations is found below.
• Presentation slides can be viewed here.

Phase 1: Self-Evaluation

Phase 1 includes the evaluation of public areas of City Hall, City Library and evaluated pedestrian signals and curbs ramps at signalized intersections within the public right-of-way throughout the City. For more information, please see the report here. 

Phase 2: Transition Plan

This phase is under development with community input sought throughout Fall 2025. The City anticipates publishing the plan in Spring 2026.

The City of Richardson is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards. 

If you use assistive technology (such as a Braille reader, or a screen reader) and the format of any material on this website interferes with your ability to access information, please contact the ADA Coordinator via email and include:

• The nature of your accessibility problem
• The URL of the page the inaccessible content was found on
• The preferred format in which you want to receive any materials
• Your contact information (email, phone or address)

We will work diligently to provide you with accessible content that addresses your issues.

Accessibility Design Guideline Conformance

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. The City of Richardson's website is partially conformant with WCAG 2.1 Level AA which is the technical standard under ADA adopted by the U.S. Department of Justice. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Within financial constraints, the City works toward full compliance of WCAG 2.1 Level AA. Using third-party tools to evaluate compliance and proactively identify non-compliant web pages, the City continuously modifies content and works with its web host to remediate issues.

If you have difficulty accessing the site or have any comments or feedback, please do not hesitate to contact the ADA Coordinator.

Browser Accessibility Information

Many popular browsers contain built-in accessibility tools.

• Chrome Accessibility Information
• Firefox Accessibility Information
• Microsoft Edge Accessibility Information
• Safari Accessibility Information

Additional Plug-ins

Adobe Reader is required to view and print PDF documents that appear on this website.

• To download this program for free, visit the Adobe website.
• To read PDF documents with a screen reader, please visit the Adobe Reader Accessibility website which provides useful tools and resources.

Supported Assistive Technology

• Latest Version of JAWS for Windows
• Latest Version of NVDA for Windows
• Latest Version of VoiceOver for Mac OS X
• Keyboard-Only Navigation

City Standard Construction Details

Sidewalk Rehabilitation Program

• ADA Official Website
• TDLR
• Governor's Committee on People with Disabilities
• Deaf Action Center
• DART Paratransit Services
• Inclusive Playground
• MUTCD Standards

The City of Richardson's Assurance of ADA/Section 504 as a condition of receiving federal financial assistance from the U.S. Department of Transportation can be viewed here.